horibetTerms of Use
When you open an account on horibet, you agree to our terms of use. These terms set out what we require from you, what you can expect from us, and how disputes are resolved. We keep our terms straightforward so you understand your rights and obligations before you deposit or play.
Our services are available only where local law permits. You are responsible for verifying that access and use of horibet comply with the laws of your own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
This page covers account opening, deposits and withdrawals, bonus terms, and dispute resolution. For questions about these terms, contact our support team during business hours.
Account opening and eligibility on horibet
To open an account on horibet, you must provide a valid email address, create a password, and submit identity verification documents. We require a government-issued ID and proof of address. This process is called KYC (Know Your Customer) and is mandatory under our policy.
Account eligibility is determined by applicable law in your jurisdiction. We do not set age restrictions ourselves; instead, we comply with the legal requirements of the jurisdictions where our services are available. If you are unsure whether you are eligible to use horibet, check your local laws before opening an account.
Once your account is verified, you can deposit funds and begin playing. Your account is personal and non-transferable. You are responsible for keeping your password confidential. If you suspect unauthorized access, contact our support team immediately.
KYC verification is required before withdrawal
We verify your identity before processing your first withdrawal. This protects both you and horibet. Verification typically completes within business hours, but may take longer if we need additional documents.
Deposits and withdrawals on horibet
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer to mobile banking, local payment, online payment, or e-wallet. Deposits are instant and your balance is available for play immediately. We do not charge deposit fees.
Withdrawals are processed to the same payment method you used to deposit, or to a linked bank account. We do not guarantee a specific processing window, but we aim to process requests during business hours. Your withdrawal is subject to verification windows and may be delayed if we need to confirm your identity or investigate unusual activity.
We do not charge withdrawal fees. However, your payment provider (bank or mobile wallet) may charge a fee for receiving the transfer. Check with your provider for details.
Bonus terms and conditions
From time to time, horibet may offer bonuses or promotional offers. Any bonus is subject to specific terms, which we display when you claim it. Bonuses typically require you to play through a certain amount before you can withdraw the bonus funds. We reserve the right to cancel or modify bonus offers at any time.
Bonus funds are separate from your main balance and may have restrictions on which games you can use them for. Read the bonus terms carefully before claiming. If you have questions about a bonus, contact our support team.
Our horibet policies and dispute resolution
Fair play and game integrity
We are committed to fair play. Our live-dealer tables use real dice, real cards, and professional croupiers. Our sportsbook markets cover Liga 1, Piala AFF, Champions League, and other tournaments. Our slot games and esports markets are powered by licensed providers. We do not manipulate outcomes or odds.
If you believe a game result is unfair or incorrect, contact our support team with details. We investigate all complaints and respond during business hours.
Account suspension and closure
We reserve the right to suspend or close your account if you violate these terms, engage in fraudulent activity, or breach applicable law. If we suspend your account, we will notify you and explain the reason. You can request an appeal by contacting our support team.
If you close your account voluntarily, any remaining balance will be withdrawn to your registered payment method. We may retain your account data for compliance and record-keeping purposes.
Dispute resolution
If you have a dispute with horibet, contact our support team first. We aim to resolve disputes within 5 business days. If you are not satisfied with our response, you can escalate your complaint to our compliance team. We will provide you with contact details when you submit your initial complaint.
Disputes are resolved according to the laws of the jurisdiction where horibet operates. You agree to resolve disputes through our internal process before pursuing legal action.
Limitation of liability
horibet is not liable for indirect, incidental, or consequential damages arising from your use of our platform. This includes loss of profits, loss of data, or business interruption. Our total liability to you is limited to the amount you have deposited on horibet in the past 12 months.
We are not responsible for third-party services, including payment providers, internet service providers, or device manufacturers. If you experience technical issues, contact your provider first, then contact our support team if the issue persists.
Changes to these terms
We may update these terms at any time. Changes take effect when we post them on horibet. Your continued use of horibet after changes are posted means you accept the new terms. If you do not agree with changes, you can close your account.
Contact and support
For questions about these terms or to report a problem, contact our support team. We offer English-language help during business hours via live chat in the app or email. For account issues, KYC verification, or withdrawal questions, our team can guide you through the process.
Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions are responsible for verifying local laws before access. We do not offer our services in jurisdictions where online wagering is prohibited.